Kacific restores internet services after undersea cable links in the Solomon Islands were damaged

Kacific Broadband Satellites Group (Kacific) reinforced the firm’s established partnership with Solomon Telekom Company Limited (STCL: Our Telekom) by swiftly restoring connectivity to STCL’s affected customers after damage to the nation’s domestic undersea submarine cable links operated by the Solomon Islands Submarine Cable Company (SISCC).

The Solomon Islands’ internet submarine cable was damaged on May 10th when a foreign-flagged vessel dropped its anchor on it, impacting telecommunications services in the provincial centers of Auki on Malaita, Noro in Western Province and Taro in Choiseul Province.

Kacific, the first provider to respond, offered support within two days after the incident and delivered additional, temporary, satellite capacity to enable broadband, mobile and landline services for a significant portion of the country. The company swiftly set up the necessary infrastructure and provided the island nation with a digital lifeline through a short-term satellite connectivity solution of 600 Mbps on its Kacific1 satellite. Kacific’s solution demonstrated how satellite communication offers a reliable backup alternative when fiber optic cables are damaged or unavailable, ensuring continuity of service accessibility, speed, and affordability.

Solomon Telekom Company Limited is one of Kacific’s long-term customers in Asia-Pacific. The relationship dates back to 2014 when Kacific ensured that the design of its High Throughput Satellite (HTS) included powerful, flexible Ka-band coverage for the Solomon Islands, promising high-speed internet accessibility across every island within the group.

Fixed-line services in Auki and fixed-line and mobile 2G services in Taro have been restored. Additionally, all mobile 2G services in Western Province are now fully operational, and work is progressing to restore 3G services.

“Our technical teams have been working tirelessly to restore the services, and we have made significant progress. However, as repairs are expected to take six to eight weeks, the urgency of the situation required immediate action, and we are grateful for Kacific’s responsive support. Thanks to Kacific’s readiness to support and their rapid deployment of terminals, we can ensure that our customers have access to essential services during this challenging period.” — Christina Lasaqa, Chief Executive Officer, Solomon Telekom Company Limited

“We quickly acknowledged the challenges that Solomon Telekom was facing with the cable outage, and we understood the urgency of restoring services as fast as possible. From the very outset, Solomon Telekom has demonstrated an unwavering commitment to our partnership. We’re proud to extend our support, providing efficient satellite solutions to reconnect communities at this crucial time promptly. As undersea cable incidents happen quite often in the Pacific, they serve as a stark reminder of the importance of having dependable backup solutions in place. It’s important to foster meaningful partnerships to ensure that Pacific nations will not be cut off from the world, with resilient and reliable connections that safeguard against such disruptions.” — Christian Patouraux, CEO and Founder, Kacific